All the answers to your questions about our products, your order, and delivery. Another question? Contact us, response within 24 hours.
đźšš Delivery
How long will it take to receive my order?
Your order is shipped within 24 hours from our warehouse in France, then delivered in 5 to 10 business days within mainland France. For Corsica, overseas territories (DOM-TOM), and the rest of Europe, allow 5 to 15 business days.
Is shipping free?
Yes, delivery is completely free for all orders, with no minimum purchase.
Can I track my package?
Yes, as soon as it's shipped, you'll receive an email with your tracking number, which can also be found in your "My Orders" customer area.
Who delivers the package? Can I change the address after ordering?
We work with Colissimo/Chronopost. The address cannot be changed once the order has been shipped — please double-check it before confirming.
My package is damaged or hasn't arrived, what should I do?
Contact us immediately at support@theravib.fr. We will open a case with the carrier and find a quick solution (reshipment or refund). Keep the original packaging in the meantime.
🔄 Returns & Refunds
What is your return policy?
You have 30 days from receipt to return a product to us, no justification required. Return shipping costs are covered (prepaid label provided).
How do I initiate a return or exchange?
Log in to your customer account → "My Orders" → select the item and the reason → print the free return label → drop off the package at a relay point. For an exchange of model, the easiest way is to return the item and then place a new order.
How long does it take to get a refund?
The refund is processed within 72 hours after receipt and inspection of the returned item at our warehouse, then appears on your account within 5 to 10 business days depending on your bank.
Does the product need to be in its original packaging?
Yes, it is mandatory: the return must include the product, all its accessories/cables, and the original packaging, in good condition.
🎯 Our Products
What is the difference between Mini, Max, and Pro?
Mini: compact and lightweight, ideal for travel. Max: our best-seller, versatile for daily use. Pro: the most powerful, designed for demanding athletes and intensive use.
Does it hurt?
No. The intensity is adjustable on several levels: start gently and gradually increase according to your tolerance. The use remains comfortable and relaxing.
How long per session?
Allow 5 to 15 minutes for a targeted area, up to 20 minutes for the whole body.
Is it noisy?
No, the sound level remains discreet (comparable to a normal conversation), usable in front of the television without disturbance.
Are there any contraindications?
Massage guns and pressotherapy are not recommended in cases of severe circulatory disorders, pregnancy, active phlebitis, or heart problems. Consult your doctor if in doubt.
🛡️ Warranty
How does the 2-year warranty work?
All our products are covered for 2 years against any material or manufacturing defect. In case of a problem, contact our customer service with your order number and, if possible, a photo/video of the issue — we will guide you towards a repair or replacement.
đź’ł Payment
Is payment secure?
Yes, SSL encryption and 3D Secure across the entire site. Credit card, PayPal, Apple Pay, and Klarna (installment payment) are accepted.
